In compliance with Law No. 144/2015 of September 8, Premium Houses Algarve informs consumers that, in the event of a dispute, they may resort to an Alternative Dispute Resolution (ADR) entity officially recognised by the Portuguese Ministry of Justice.
Alternative dispute resolution allows consumers and businesses to resolve conflicts without going to court, through independent and impartial mediation or arbitration.
You may contact the following ADR entity:
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
📍 Ninho de Empresas, Edifício ANJE – Estrada da Penha, 8005-131 Faro, Portugal
📞 +351 289 823 135
📧 apoio@consumidoronline.pt
🌐 www.consumidoronline.pt
Alternatively, disputes can be submitted via the European Online Dispute Resolution platform (ODR), available at:
👉 https://ec.europa.eu/consumers/odr